Last Updated: August 22, 2026
Thank you for supporting Scenes of Hope Productions and The Great Screen-Free Adventure! series. We want you to be happy with your purchase, so please review our policy before placing your order.
All Sales Are Final
All purchases made through the Scenes of Hope Productions website are final sale. Because our books are printed and prepared specifically for customer orders, we do not accept returns, exchanges, or cancellations after an order has been placed.
We Do Not Offer Refunds For:
- Change of mind or accidental purchases
- Incorrect book selection
- Ordering the wrong quantity
- Delayed delivery caused by the shipping carrier
- Incorrect or incomplete shipping information provided by the customer
- Packages that are marked as delivered by the carrier but cannot be located
Damaged or Incorrect Orders
We want to make sure your order arrives safely and that you receive what you ordered.
If your book arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at scenesofhope@gmail.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or incorrect item
- Photos of the packaging, if applicable
After reviewing your request, we will determine the appropriate resolution. If the issue was caused by an error on our part or the item arrived damaged, we may provide a replacement or other appropriate resolution.
Shipping Issues
Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package. Scenes of Hope Productions is not responsible for delays, lost packages, or delivery issues caused by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also contact the carrier directly to report the issue.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase. Scenes of Hope Productions is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, additional shipping charges may apply if you would like the order shipped again.
Order Cancellations
Because orders may be processed shortly after purchase, we are unable to guarantee that cancellation requests can be accommodated.
If you need to request a cancellation, please contact us as soon as possible at info@scenesofhope.org If your order has already been processed or shipped, it cannot be canceled.
Questions
If you have questions about your order or this policy, please contact us:
Email: info@scenesofhope.org
We appreciate your understanding and, most importantly, thank you for supporting Scenes of Hope Productions and our mission to create meaningful experiences and resources for children and families.